UK99's Privacy Policy — Your data, your protection

Welcome to UK99. When you use our platform, you share certain personal information with us. This Privacy Policy explains how UK99 collects, stores, and protects that information.

We believe transparency is the foundation of trust. This Privacy Policy is written in plain, simple language so you can clearly understand what we do and do not do with your data. By creating an account, playing games, or browsing the UK99 website, you agree to this policy.

This Privacy Policy applies only to UK99's official website and app. We are not responsible for third-party websites or services.

UK99 only collects information that is necessary to provide you with the best possible service. We never ask for unnecessary data. Full details are listed below:

UK99 uses your information only for specific, legitimate purposes. We never misuse your data. The primary uses are outlined below:

• Account management: To create and properly manage your profile.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your issues quickly.
• Ensuring Security: To prevent fraud and unauthorized access.
• Personalized Experience: To show you content and offers tailored to your preferences.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional Communications: To notify you about new offers and bonuses (you can opt out at any time).

Your data is stored on UK99's secure servers. We only retain information for as long as necessary.

• Active account data: retained until the account is closed.
• Transaction Data: retained for a maximum period as required by law 5 Years Until.
• Login & Session Data: up to a maximum of 90 Days।
• After account closure: necessary data retained for a maximum of 2 Years May be retained.

Once the retention period expires, data is permanently deleted or anonymized so that no one can use it to identify you.

UK99 never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

• Payment Partners: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Trusted institutions for completing the KYC process.
• Law enforcement agencies: In response to a valid request from a court or government authority.
• Technology Partners: Server hosting and security providers — bound by strict confidentiality agreements.

The UK99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: To maintain your login session and for security purposes — these cannot be disabled.
• Performance Cookies: To analyze how well the site is performing.
• Functional Cookies: To remember your language preferences and settings.
• Marketing Cookies: To show you relevant offers — you can turn this off at any time.

UK99 employs industry-leading technology to protect your data. Our security systems operate 24 hours a day.

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Masking: Sensitive information (such as phone numbers) is partially masked within the system.

Please keep in mind — no one can guarantee 100% security on the internet. That's why you should always use a strong password and never share it with anyone.

As a UK99 user, you have several important rights over your own data. We respect these rights and make them easy to exercise.

• Right to access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can request a copy of your data in a readily readable format.
• Right to object: You may object to receiving marketing communications.

UK99 strictly prohibits the use of its services by anyone under 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account and all associated data will be deleted immediately. If you believe your child is using uk99, please contact us right away.

UK99 may update this Privacy Policy from time to time. For significant changes, we will notify you via email or in-app notification.

Continued use of uk99 after any changes means you have accepted the updated policy. We recommend checking this page regularly.

If you have any questions about this Privacy Policy or wish to exercise your data rights, feel free to get in touch with us.

• Email: [email protected]
• Support Hours: 24/7, 7 days a week
• Live Chat: Always available on website and app